7:00 am - 12:00 pm

Morning Insurance Seminar - Ethics in Today’s Business and Meeting the Insurance Needs of the Senior Market 

Kevin Gaffney and Pam Ulery

Juniper A Room

5 CEC

12:00  - 12:30 pm

Power Lunch for Insurance Attendees

Juniper A Foyer

12:30 - 5:30 pm

Afternoon Insurance Seminar - Insurance Industry/Preneed/Final Expense  

Thomas B. Holland II, PhD, CPC

Juniper A Room

5 CEC

1:00 - 5:00 pm

Embalming Seminar - Embalming 101 - Advanced Technician 

Matthew Smith

Juniper B,C Room

4 General

7:00 am - 6:00 pm

Registration

8:00 - 9:00 am

Learning Lab: The Unconditional Love and Stories of a Pet Loss Business

Coleen Ellis, CT, CPLP

Lilac Room

1 General

8:00 - 9:00 am

Learning Lab: Three Emerging Trends in Cremation: How to Prepare and Profit

Alexandra Jo

Juniper Room

1 Ethics

9:15 - 10:15 am

Learning Lab: The VA Triangle

Don Ferfolia, Jr., J.D., CFSP

Juniper Room

1 Laws & Rules 

9:15 - 10:15 am

Learning Lab: Caring for Families and Caring for Yourself: The Importance of Self-Care in the Funeral Service Profession 

Kelly Manion

Lilac Room

1 General

10:30 - 11:45 am

Service of Remembrance and Reception

Columbus Room & Foyer

11:00 am - 12:15 pm

Picnic in the Parking Lot

Hilton Garage

12:30 - 12:45 pm

Opening Ceremony

Regent Ballroom

12:45 - 1:45 pm

Keynote: Families Gone Wild: Defusing Conflict in the Arrangement Room 

Jason Troyer, PhD.

Regent Ballroom

1 General

1:45 - 2:15 pm

Association Matters: Annual Meeting, Board Installation, Past President Introductions

Regent Ballroom

2:15 - 2:30 pm

Break

Regent Foyer

2:30 - 3:30 pm

Keynote: "Cover Your Ass"  Yes - He Just Said That 

Poul Lemasters, Esq.

Regent Ballroom

.5 General .5 Ethics

3:30 - 6:00 pm

Exhibit Hours

Easton Ballroom & Foyers

1 General

3:30 - 6:00 pm

Welcome Reception and Portrait Studio

Easton Ballroom & Foyers

6:00 - 8:00 pm

Young Funeral Directors Social Event @ Beeline

Beeline Bar

6:30 am - 5:30 pm

Registration

7:00 - 8:00 am

Rise & Shine Breakfast

Juniper Foyer

7:30 - 8:30 am

Learning Lab: There is Help and There is Hope

Tony Coder

Juniper Room

1 General

7:30 - 8:30 am

Learning Lab: The Obituary - Your Greatest Marketing Asset 

John Heald

Lilac Room

1 General

8:45 - 9:45 am

Learning Lab: Presentation, Public Speaking and Laughing Out Loud 

Ethan Blumenthal

Juniper Room

1 General

8:45 - 9:45 am

Learning Lab: Fostering a Successful Apprentice/Master Relationship 

Amanda Crates and Cheryl Grossman

Magnolia Room

1 Laws & Rules

8:45 - 9:45 am

Learning Lab: Your Most Common Master Questions, Answered! 

Laura Dempsey, Scott Serafin, Paul vonSchoeler

Lilac Room

1 Preneed

10:00 - 11:00 am

Learning Lab: Balance your Family, your Family Business and your Business  

J. Mark Busch

Lilac Room

1 General

10:00 - 11:00 am

Learning Lab: The Young and the Restless 

Leili McMurrough

Juniper Room

1 Ethics

10:00 - 11:00 am

Learning Lab: Community Outreach: How to Get Free, Positive Publicity 

Nancy Weil

Magnolia Room

1 General

11:15 am - 12:15 pm

Lunch Is On Us!

Regent Foyer

12:15 - 12:45 pm

ICCFA/NFDA Update

Regent Ballroom

.5 General 

12:45 - 1:30 pm

Awards  and Recognition Ceremony

Regent Ballroom

1:30 - 2:45 pm

Mortuary Student Forum: The 'F-Words' of Funeral Service; What I wish Someone Had Told Me Before Mortuary School Graduation" 

Justin P. Zabor, CFSP

Juniper Room

1:30 - 3:00 pm

Keynote: Transforming Your Work Through Laughter and Active Listening

Ethan Blumenthal

Regent Ballroom

1.5 General

3:00 - 5:30 pm

Exhibit Hours

Easton Ballroom & Foyers

1 General

3:00 - 5:30 pm

Portrait Studio

OFDA Booth

5:30 - 7:00 pm

President's Reception

Regent Ballroom

7:00 - 1:30 pm

Registration

8:00 - 9:00 am

Learning Lab: The Future is NOW for Funeral Service 

Chris Cruger and Doug Gober

Lilac Room

1 General

8:00 - 9:00 am

Learning Lab: Whose Right Is It Anyway? 

David Ingram, Esq.

Juniper Room

1 Laws & Rules

9:15 - 10:15 am

Learning Lab: How Can I Help? How To Help Offer Support to Those Suffering Loss 

Sherrie Dunlevy

Lilac Room

1 General

9:15 - 10:15 am

Learning Lab: It's not "just a cremation!" 

Adam Sanden, CPA, MBA

Juniper Room

1 General

10:15 am - 12:15 pm

Brunch

Easton & Regent Foyers

10:15 am - 12:15 pm

Exhibit Hours

Easton Ballroom & Foyers

1 General

10:15 am - 12:15 pm

Portrait Studio

OFDA Booth

12:15 - 1:45 pm

Keynote: Is Phone Etiquette Killing Your Business? 

Nicole Weideman, CSE

Regent Ballroom

1 Preneed 

.5 General

1:30 - 1:40 pm

Closing

Regent Ballroom